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The NC Division of Medical Assistance is responsible for administering the NC Medicaid EHR Incentive Program. The NC-MIPS Help Desk hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday, except for approved state holidays.


Contact information for the NC-MIPS Help Desk are as follows:

Type of Contact Details
NC-MIPS Help Desk Number 919-814-0180
NC-MIPS Help Desk E-Mail Address NCMedicaid.HIT@dhhs.nc.gov
NC-MIPS Help Desk Mailing Address NC Medicaid EHR Incentive Program
2501 Mail Service Center
Raleigh, NC 27699-2501

*Please note, as of June 1, 2013, the NC Medicaid EHR Incentive Program no longer accepts submitted documentation via fax.
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Contact Information
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NC-MIPS Help Desk
Phone: 919-814-0180
Email: NCMedicaid.HIT@dhhs.nc.gov